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Stomping Ground Comedy Theater
Marketing & Communications Director (Part Time)|Jan 2024–Present
Stomping Ground educates, entertains, and empowers the community–connecting people through comedy. The Marketing & Communications Director serves the greater mission of Stomping Ground by creating engaging marketing materials that promote the work of Stomping Ground and appeal to local DFW audiences. They also serve the mission by promoting positive and clear communication internally throughout the organization and externally to Stomping Ground patrons and the community.
- Develop/oversee execution of marketing strategy for the organization and each department
- Oversee crafting and posting content across social media platforms
- Coordinate with leadership team to communicate organizational and departmental updates
- Create and/or maintain social media content strategies
- Analyze engagement data and digital statistics for email newsletters and social media content
- Pursue and oversee partnerships and promotions with local businesses and organizations
- Coordinate with the Artistic Director, Branding Manager, and Producers/Directors to concept and create marketing materials for live shows, auditions, and website
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Capgemini
Senior Applications Consultant - Digital Analytics & Optimization Manager|Apr 2023–May 2024
Manager of a portfolio of Analytics & Optimization client engagements and contributor to wider Capgemini initiatives. This involves managing site optimization testing, defining digital measurement strategies for clients, deploying tags through tag management platforms, interpreting data through actionable analysis and reporting, and guiding clients on personalization.
- Direct management of digital analytics and optimization testing tools
- Creating tests or personalized content through testing platforms, such as VWO, AB Tasty, Kibo (Monetate), Qubit, Adobe Target, Dynamic Yield, or Google Optimize
- Lead AB testing initiatives: planning tests, maintaining test queues, collecting assets, deploying, and actioning on results
- Initiate and lead discussions with teams and clients to drive optimization programs forward and build trust
- Capture tracking needs for digital experiences, translate into tracking solutions (defining and configuring custom dimensions/metrics/events in GA or props/eVars/events in Adobe), then work with development resources to implement data layers or other tracking dependencies
- Produce compelling data visualizations that are easily understood by key executive stakeholders; provide actionable analysis on website experiences
- Implement tag management platforms, such as Google Tag Manager, Adobe Launch, or Tealium
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Boston Consulting Group (BCG)
Expert Advisor|May 2019–Apr 2023
Specialist lead for digital analytics + CRO solutions to multi-team new business creation unit for a top-10 Fortune 100 company, driving analytics strategy across a lean startup environment, working closely with client and internal stakeholders to shape programs and derive actionable insights to hit revenue targets.
- Created ad-hoc analysis and detailed reporting dashboards for various projects via Adobe Analytics, Google Analytics, VWO, and other tools in order to validate stakeholders’ hypotheses on visitor behavior and provide granular breakdowns on user movement and project goals
- Performed keyword research towards search engine optimization as well as PPC campaign targeting and strategy, then tracked performance and trends over time
- Worked with multiple internal project teams to support analytics efforts; improving and debugging setup/installation; troubleshooting technical bugs; drafting analytics documentation requirements for new projects or updates; etc
- Responsible for evaluating other tools (A/B testing, journey mapping, analytics, etc.); becoming the SME on the tool by intensive use and functionality deep-dives; installation and configuration (providing scripts and instructions to developers, technical support, performance goals, etc.); customization and advanced setup (configuring event capture and segmentation, building dashboards and reports, advanced filters, etc.)
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NRG Energy
UX Optimization Analyst|Sep 2021–Nov 2022
Responsible for all optimization; including A/B testing, UX research, data analysis, and support in site and app content maintenance for two NRG brands: Discount Power and Cirro Energy; translating business needs into functional design; creating multi-channel experiences based on best UX best practices, test data, and analytics.
- Lead the ideation, prioritization, road mapping, design, and approval process for new features
- Conduct user research through surveys, usability testing, heat maps, etc on new and existing designs to ensure final creative addresses user feedback
- Use website analytics and user research to drive design, content, and feature decisions
- Analyze performance of various optimization activities and prepare reports for stakeholders as needed
- Develop UI mockups and prototypes that illustrate functionality and design
- Understand business goals/products/objectives and translate those messages to the customer clearly and effectively
- Analyze digital channel metrics to identify any blockers in the user flow and/or areas of opportunity
- Use qualitative and quantitative data to assist in developing a CRO and testing strategy
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Poo~Pourri
Head of Ecommerce|Dec 2020–July 2021
Led the strategy, planning, implementation, and overall direct-to-consumer performance for Poo~Pourri, Supernatural Elixirs, and all other companies within Scentsible LLC, requiring a depth of knowledge and experience in ecommerce across all key disciplines that drive performance including acquisition, CRM, retention, site optimization, UI/UX, merchandising, and web development.
- Provided the leadership, vision, and management for all stakeholders including cross functional departments, management, and the in-house team
- Created clarity of roles and short and long terms goals for all team members
- Oversaw day to day management of staff and team deliverables
- Identified, evaluated and planned revenue, budgets and key KPIs for revenue tracking and forecast
- Created SWOT analyses with resulting prioritization of strategies and initiatives to grow the business across all performance levers, including acquisition through paid digital advertising; site optimization such as site navigation, consumer pathways, user experience, product merchandising, check out optimization, and back-end development; and CRM through email, loyalty programs, subscription, AOV and LTV
- Evaluated digital creative trends and created a process of testing, learning, and implementation that drove KPIs and brand engagement
- Oversaw the DTC strategy and implementation of the digital marketing calendar including brand campaigns, product launches, program launches, and strategic initiatives towards goals and milestones
- Partnered with the creative team to drive overall brand and campaign goals as well as provide media and creative ad requests to support brand and campaign vision.
- Created a continuous loop of media and creative testing and learning to generate plans for ongoing content/messaging optimization
- Provided on-going tracking and analysis of customer on-site behavior through market and competitive analysis as well as regular review and measurement of site analytics
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Maggiano's Little Italy - Brinker International
Senior Manager of Digital Marketing|Nov 2017–Feb 2019
Responsible for strategy and reporting on all digital marketing channels; including the Maggiano's website, national emails, social media content and engagement, and paid search and display advertising.
- Completely rebuilt tracking and analytics, using both Google Analytics and Adobe Analytics, to provide cohesive, accurate, and actionable data and insights across a variety of disparate marketing channels, web domains, and physical locations
- Created complex email marketing campaigns, including custom data extensions and automations to manage audience targeting, drip campaigns, and dynamic content
- Provided creative direction and project management for six separate agencies and a number of freelancers to execute campaigns and analyze results
- Successfully carried out multiple large-scale projects requiring months of planning and complex coordination, resulting in significant returns for the brand
- Built a custom, scalable, easily editable survey system capable of capturing real-time guest responses and feedback from their table before they even leave the restaurant
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Red Racer Advertising
Digital Marketing Director|
Jan 2016–Nov 2017
Oversaw digital marketing campaign strategy, execution, and reporting for all clients, and assisted business development team in creating comprehensive digital marketing roadmap and presenting to potential clients.
- Established internal procedures and documentation for the development, implementation, tracking, and optimization of marketing campaigns across all digital channels
- Worked closely with CEO to define standard service offering and methodology, then translated that into a visual presentation to be used in all business development meetings
- Determined primary goals, milestones, and key performance indicators for each client; all of which were continually met or exceeded
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Musicbed
Digital Marketing Manager|
Jun 2015–Nov 2015
Managed digital marketing strategies including email, social media, SEO and SEM.
- Overhauled tracking systems, from standard GA to GTM, providing total clarity of conversion attribution and ROI
- Implemented cart abandonment and purchase funnel tracking that eventually resulted in a total redesign of purchase experience
- Created long-term content strategy across all channels that allowed design and content teams to operate independently for a year
- Improved communication between teams, departments, and leadership by building more efficient processes and templated assets
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Reap Marketing
VP of Analytics & Optimization|
Nov 2012–Jun 2015
Managed a team of developers, analysts, designers, and copywriters to plan and execute digital marketing campaigns that were not only effective, but quantifiably so.
- Created a successful process for A/B testing, which involved a full analytics audit, report of testing opportunities and potential return, rigorous empirical test design, execution and management of testing process, and final analysis and recommendations
- Developed enterprise level service offering to provide scalable digital marketing solutions
- Provided strategic leadership to multiple teams across all clients and projects to deliver actionable insights, hit deadlines, and accomplish goals
- Used a variety of tracking, testing, and reporting tools, such as Adobe Analytics, Google Analytics, VWO, Optimizely, Hubspot, Salesforce, and more
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Switch Creative
Lead Copywriter, Content Strategist, SEM Expert|
May 2010–Nov 2012
Led content development team in research, writing, and publishing content to improve results and achieve digital marketing goals on a variety of channels, such as search engine rankings, click-through rates on paid advertising, open and click
rates in email, engagement on social media, and website conversions.
- Consistently and quickly created highly effective copy and concepts for clients in a variety of industries
- Personally expanded Switch's range of service offerings and digital marketing capabilities
- Spearheaded many branding projects and digital marketing campaigns