Maggiano's Little Italy - Brinker International
Senior Manager of Digital Marketing|Nov, 2017–Present
Responsible for strategy and reporting on all digital marketing channels; including the Maggiano's website, national emails, social media content and engagement, and paid search and display advertising
- Completely rebuilt tracking and analytics to provide cohesive, accurate, and actionable data and insights across a variety of disparate marketing channels, web domains, and physical locations.
- Personally oversaw transition from previous CRM to Salesforce Marketing Cloud, created complex email marketing campaigns, including custom data extensions and automations to manage audience targeting, drip campaigns, and dynamic content.
- Provided creative direction and project management for six separate agencies and a number of freelancers to execute campaigns and analyze results
- Successfully carried out multiple large-scale projects requiring months of planning and complex coordination, resulting in significant returns for the brand
- Built a custom, scalable, easily editable survey system capable of capturing real-time guest responses and feedback from their table before they even leave the restaurant
Red Racer Advertising
Digital Marketing Director|
Jan, 2016–Nov, 2017
Oversee digital marketing campaign strategy, execution, and reporting for all clients, and assist business development team in creating comprehensive digital marketing roadmap and presenting to potential clients.
- Established internal procedures and documentation for the development, implementation, tracking, and optimization of marketing campaigns across all digital channels
- Worked closely with CEO to define standard service offering and methodology, then translated that into a visual presentation to be used in all business development meetings
- Determined primary goals, milestones, and key performance indicators for each client; all of which were continually met or exceeded
Digital Marketing Manager|
Jun, 2015–Nov, 2015
Managed digital marketing strategies including email, social media, SEO and SEM.
- Overhauled tracking systems, from standard GA to GTM, providing total clarity of conversion attribution and ROI
- Implemented cart abandonment and purchase funnel tracking that eventually resulted in a total redesign of purchase experience
- Created long-term content strategy across all channels that allowed design and content teams to operate independently for a year
- Improved communication between teams, departments, and leadership by building more efficient processes and templated assets
VP of Analytics & Optimization|
Nov, 2012–Jun, 2015
Managed a team of developers, analysts, designers, and copywriters to plan and execute digital marketing campaigns that were not only effective, but quantifiably so.
- Created a successful process for A/B testing, which involved a full analytics audit, report of testing opportunities and potential return, rigorous empirical test design, execution and management of testing process, and final analysis and
- Developed enterprise level service offering to provide scalable digital marketing solutions
May, 2012–Jan, 2014
Founded this company just ahead of the trends of colorful men's socks and monthly subscriptions to physical products.
- Validated business concept and branding through extensive keyword research and testing
- Wrote all content for website and marketing material
- Oversaw all marketing strategy and executed successful business launch
Lead Copywriter, Content Strategist, SEM Expert|
May, 2010–Nov, 2012
Led content development team in research, writing, and publishing content to improve results and achieve digital marketing goals on a variety of channels, such as search engine rankings, click-through rates on paid advertising, open and click
rates in email, engagement on social media, and website conversions.
- Consistently and quickly created highly effective copy and concepts for clients in a variety of industries
- Personally expanded Switch's range of service offerings and digital marketing capabilities
- Spearheaded many branding projects and digital marketing campaigns